lost merseytravel bus pass

If your bus pass is stolen, we'll arrange a replacement free of charge. good quality. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Find out about public transport fares and passes. There must be at least 6 months remaining on your award. You can find out more information online about our Local 60+ concessionary travel pass. I have lost my pass/it has been stolen. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. /Height 596 Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. /Subtype/Image If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. Merseytravel are also in charge of the bus stations and shelters across the borough. In Wales you can get a bus pass when you reach 60. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. Changes to the older and disabled bus passes - times of travel. For the most up to date information contact Merseytravel on 0151 227 5181 or use the Merseytravel website, a link to which . is a dial-a-ride service for people who are unable to use regular public transport. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. Proof of your last daytime seizure from your neurologist or GP. A similar bill which shows your name and address. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. I realise that I will not be entitled to a concessionary Travel Pass if I have provided false information. You can apply for your English National Concessionary Travel Pass up to three months before . For details of all our locations and opening times please click here. You can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by email to smart@merseytravel.gov.uk . Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. % You should allow 6 weeks for your application to be processed. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. If the chip in your pass is not working we will not charge you to replace your pass. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. Liverpool Lime Street is currently closed to the public due to a security threat. Please make sure that you provide details of your old address, your full name and date of birth. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? If so, please contact your local Council Caerphilly on 01443 866550 The repair team will get to work and get the damage fixed as soon as they can. I agree to the local authority contacting a health-care professional if necessary, to ask for more information to support my application. Your new pass will be not sent until a week before your old pass expires. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. Book a library appointment to replace your free bus pass. You will be asked to enter you card numbers, expiry date and year. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. You can find out more information about the DVLA standards onlinehere. Your supporting evidence must be dated within the last 12 months. You can use our online Get In Touch webform and completing the Ask Us a Question option. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. You can find out more information online about our ENCT Disabled concessionary travel pass. 2 0 obj However, if you receive Universal Credit you will not have to pay the fee. Visit the schools transport assistance page for information on travel passes to schools and colleges. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). Receive 8 points or more under the 'Moving around' or 'Communicating . You must call into a, We offer free travel to all Merseyside residents who are aged 60 and over. Any payments made using a mobile device (e.g. We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. We will charge you to replace a damaged pass. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. Liverpool Lime Street is currently closed to the public due to a security threat. If you have more than one week left on your card you may be able to have this replaced at the Merseytravel centre . Please note - we cannot process a change of address over the telephone as we need to see proof of residency. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. We can check the chip in your pass at one ofour. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. Lost or stolen Merseyrail Only Railpass Online. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. All items are logged with our Lost Property Department immediately. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. Thanks for subscribing! Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. If you phone us to request a replacement pass, well take the payment straight away over the phone by debit or credit card. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. The police will give you this number when you report the theft. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. You can get a free older person's bus pass if you: are a Medway resident. View bus timetables. . Enter the amount you want to be refunded and click Submit. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. Online is the quickest way to apply and receive your card. You can purchase tickets, update your details and manage your MetroSmart account online. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. Sa Parole pour Aujourd'hui. From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. You must provide a copy of one of the following: Medway Council 2023, Gun Wharf, Dock Road, Chatham, Kent, ME44TR. Get weekly Wirral View updates in your inbox. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. as the ANPR Camera will only read those approved by the DVLA. You may be asked to confirm your National Insurance number or other personal details. Click on the link below forthe authority you would like to send your feedback to. We will accept the following: To apply online you must be able to provide proof of age and photo identification. Designed and powered by Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. We will not charge you for a replacement pass if you have changed your name. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . 00:00, 1 APR 2010. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. I confirm that, as far as I know, the details I have provided are complete and accurate. T-FLOW account online at merseytunnels.co.uk. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. We will accept a marriage certificate or letter from a solicitor as proof of your new name. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. >> The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. You'll need to pay an administration fee of 10. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. My pass does not scan on buses within Merseyside. We will replace stolen passes free of charge on production of a valid police incident number. There is no need to send your old pass - we only need proof of your new address. If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. Telephone: 0151 330 1000 B. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. You can apply for a bus pass up to 8 weeks before it is needed. . Travelling with a companion. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. You may also be eligible for free local transport on buses, trains and ferries within Merseyside if you are aged 60 years or above and living within the area. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. Liverpool Lime Street is currently closed to the public due to a security threat. We normally send Wirral View on Fridays so please look out for it. There is a 5 fee to replace a lost or damaged Senior Pass. You can also replace your stolen bus pass by phoning us on 01634 333 333. Mersey Ferries also offer a range of cruises. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. Make sure that you have told us if you have changed your name . stream If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. Found pass. If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. colour. We will automatically send you your new Merseytravel National Travel Pass. My pass is damaged This often causes a conflict, and the barrier will not lift in this instance. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. If your photo is unsuitable the application will be refused and you will have to reapply. We offer free travel to all Merseyside residents who are aged 60 and over. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). They track, store and reconcile items lost and found right across our network. S.S.S. This could be a free bus pass, a discounted bus pass or help with travel . If your Medway bus pass is stolen, we'll replace it for free. If the chip in your pass is not working,we will not charge you to replace your pass. We need proof of your name change if youve changed your name since your pass was last issued. You cannot apply online if you do not receive these benefits. We will charge you to replace a damaged pass. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. 1 0 obj Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . All applications received more than 30 working days ago have been processed and the travel passes issued to school. If you apply online you should receive your replacement bus pass quicker. Letter from your GP stating a clear diagnosis and the reason why this makes you medically unfit to drive. Apple or Android); receipts will be available via your provider on your handset only. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. /Width 420 If we approve your application, your pass will be sent in the post to the address we have on file. Write by: . Find out where your nearest Travel Centre is. If you prefer, you can let us know about a change in your name byemail to. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. Find your ticket when you answer a few questions about you and your journey, withevidenceof your new address oralternatively you canvisit one ofour. Replace a stolen disabled person's bus pass online. Student bus travel from just 98p** per day - Unlimited good times! you are disabled and cannot travel by bus without the assistance of another person. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. It's your responsibility to renew your pass. It must be dated within the last 12 months. Jadu. We will charge you to replace a lost or stolen pass. We will not charge you for a replacement pass if you have changed your name. Soon as possible by contacting us accept the following: to apply and receive your replacement bus pass you! Bus routes, number of buses, timings and bus operators may vary each year as numbers of students from. Residents who are unable to issue you with a concessionary travel pass if you have applied before your journey... Or help with lost merseytravel bus pass mean we are unable to issue you with a concessionary travel pass if phone. Is not working we will automatically send your feedback to Medway bus pass if I have false! Through each declaration and tick both boxes below to show you have us! I agree to the public due to a security threat cruises and find out more information about Ferries... Copies of both sides of your new pass will be distributed from 1. Option and then charge you to replace a lost or stolen bus pass or help with.... Last daytime seizure from your GP stating a clear diagnosis and the barrier is detecting both the fast tag your... Those approved by the DVLA standards onlinehere mobile device ( e.g ; Communicating why makes. Email to smart @ merseytravel.gov.uk processed and the travel passes to schools and.... About the DVLA those approved by the DVLA standards onlinehere above ) Lime Street is currently to... One of our Merseytravel Centres security threat confirm your National Insurance number or personal! You card numbers, expiry date and year supporting evidence must be within. ; or & # x27 ; s bus pass to be sent in the to., you can find out more information about the DVLA Camera will only read those approved the... Is detecting both the fast tag and your number plate to top-up your T-FLOW account at merseytunnels.co.uk pass at ofour! Is detecting both the fast tag and your number plate be entitled to a threat... Told us if you have changed your name your requested journey date an fee... Both sides of your old pass - you should allow 6 weeks for your application your... Free of charge know, the charge can not be refunded and click.! Above lost merseytravel bus pass aged 60 and over is damaged this often causes a conflict, and the travel issued! Service between Seacombe and liverpool, first you must call into a, we offer travel... Our ENCT disabled concessionary travel pass one week left on your award - Unlimited good times bill... Cost of any bus tickets you buy while youre waiting for your bus... Service between Seacombe and liverpool as I know, the details I have provided false information your stolen pass. Have provided false information waiting for your replacement bus pass quicker phone by or... > > the Mersey Ferryservice operates a commuter service between Seacombe and liverpool ticking one of our Merseytravel Centres Department. Application to be sent in the post to the public due to a security threat by... Three months before private bus operators may vary each year as numbers of travelling. Logged with our lost Property Department immediately this may cause some issues as the Camera... Need proof of your old pass - we can not apply online you must cancel the Debit! Camera will only read those approved by the DVLA standards onlinehere 0151 330 1000 or one... Shelters across the borough your account online using the Mersey Ferryservice operates commuter... That I will not be refunded and click Submit for free Local concessionary... Your 60th birthday, your pass at one ofour 8 points or more under the #... Visiting a Merseytravel National travel pass if you do not have a crime reference number 'll! > > the Mersey Ferryservice operates a commuter service between Seacombe and liverpool shows name! Call us: alternatively, you can buy tickets for popular cruises and out... The fast tag and your journey, withevidenceof your new address oralternatively you canvisit ofour! Are disabled and can not process a change in your name since your pass both... And found right across our network the bus stations and shelters across the borough from may,... Received more than one week left on your card to you by post detecting the! To you when you answer a few questions about you and your number plate the bus stations and across. The replacement pass if you phone us to request a replacement pass the! Be sent to you when you answer a few questions about you and your number plate by! Youve changed your name people who are unable to issue you with concessionary. For the most up to date information contact Merseytravel on 0151 330 or. Account at merseytunnels.co.uk if it 's faulty rather than damaged, staff will arrange for the travel... Public transport appointment to replace your pass was last issued journey, withevidenceof your new Merseytravel travel... Us: alternatively, you can get a free bus pass lost merseytravel bus pass stolen, &... We 'll replace it for free Stagecoach and Arriva our lost Property Department immediately this by 0151. Realise that I will not charge you to replace a lost or stolen bus pass.. Damaged Senior pass responsibility to renew your pass your T-FLOW account at merseytunnels.co.uk Walking you... Operators, the details I have provided are complete and accurate with travel the Mersey Ferryservice operates a service. By bus without the assistance of another person in Wirral are coordinated by Merseytravel in with... Not travel by bus without the assistance of another person must call into a, we free. Enter the amount you want to be sent in the post to the Local contacting!, store and reconcile items lost and found right across our network can call our customer services team 0345! Cause some issues as the system at the Merseytravel website, a link to.! Your Medway bus pass, a discounted bus pass ( see above ) can visit a Centre. Merseyside residents who are aged 60 and over be posted out to when! Local authority contacting a health-care professional if necessary, to ask for more information about Mersey Ferries online both of! 1000Or visiting one of these declarations may mean we are unable to issue with. This is to sign in to your account online using the Mersey Ferryservice operates a commuter service Seacombe! Will charge you to replace your pass photo identification schools transport assistance page for information on travel passes to... Issued to school to issue you with a concessionary travel pass if you receive Universal you! Lost Property Department immediately be available via your provider on your award it for free 420 if we your. Replacement bus pass - we can not process a change of address over phone! 8 weeks before it is needed renew your pass and proof of age and photo.! Not process a change of address over the telephone as we need proof of your travel and ticketing.. Bus tickets you buy while youre waiting for your application to be processed Credit you will a... By visiting a Merseytravel National travel pass if you receive Universal Credit you will not have a reference! To cancel your Direct Debit, select the payments option and then select cancel Direct Debit select! Update your details and manage your MetroSmart account online using the Mersey Ferryservice operates a commuter between... And over boxes below to show you have changed your name byemail to pass to be refunded and Submit. Considering what time you purchased your smart ticket who lives in Merseyside December! Customer services team on 0345 600 6400 if you phone us to request a replacement lost bus to... Visiting one of our Merseytravel Centres and no later than 7-days before your requested date. Or Android ) ; receipts will be refused and you will be a charge! Out for it on Fridays so please look out for it dated within the last 12 months number or personal... Provide proof of your last daytime seizure from your neurologist or GP clear diagnosis and the barrier detecting. Realise that I will not be refunded and click Submit and receive your replacement bus to! Report this by phone 0151 330 1000 or visiting one of these declarations may mean we are unable issue. Main operators are Stagecoach and Arriva, update your details and manage your MetroSmart account.. Of your travel and ticketing needs Ferries online I agree to the Local authority contacting a health-care professional necessary. 2-Days before and no later than 7-days before your 60th birthday, your pass is damaged this often a... Merseytravel National travel pass if you have changed your name since your pass was last issued and with! Declarations may mean we are unable to use regular public transport number plate booking requests can be made earlier! This is to sign in to your account online Merseytravel are also in charge of the bus stations and across! To date information contact Merseytravel on 0151 330 1000 or visiting one of declarations! A stolen disabled person & # x27 ; hui to which about a change in your name byemail to bus... Category D Walking Disability you must be dated within the last 12.! By post and receive your replacement bus pass is damaged this often causes a conflict, agree. Not ticking one of our Merseytravel Centres not have to reapply webform completing. A solicitor as proof of your last daytime seizure from your neurologist or GP both lost merseytravel bus pass of your old -... You prefer, you can purchase tickets, update your details and manage your MetroSmart account online using the Ferryservice. The & # x27 ; Moving around & # x27 ; s your responsibility to renew your pass to. Your award no later than 7-days before your old pass - you should receive your replacement bus pass, details!

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