how to get a refund from viking cruise

Fosses case is a borderline one, when it comes to travel math. CC Help Jenn We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. :confused: Have you read the cruise contract to see what your rights are? I can't get a response to my messages. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). Cool Cruiser, if you are still considering Viking don't! We're looking forward to sailing with them in June. Had there been, she could have answered the question, 125 percent of what?. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? Not to defend Viking by any means but Uniworld did this to a friend. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. Suggest you let your friends know how Viking takes care of their paying customers. They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. Passengers wishing to request refunds must do so on the cruise line's website. 3. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. They may offer a voucher on future cruises, but seldom a cash refund. yes water levels can be an issue but the consumers still need to get the product they paid for. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Thank you. Please email us at Tellus@vikingrivercruises.com if you have additional concerns you would like addressed. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! I mean, shed already collected on the 125 percent promised with her first credit. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. 59 or less. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. But by then, the price increase had claimed the voucher plus an extra $628. But does it have to? Will I ever see my refund from Pacific Holidays? Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. He paid Vantage $18,536. Absolutely ridiculous. OK, you didn't get your river cruise. We were talked into buying insurance for $1500. Fosses case is a reminder to look for the terms and conditions on any offer. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. She sent them a brief email outlining her grievances. is an awesome opportunity to develop competitive skills. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. read more. Im happy that my team and I could assist. The booking must be cancelled before applying for a refund. 119-90. as paid, with no further liability of any nature. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. We reached out to Viking again to see if it would look at the case one more time. We will NOT be going to Iceland with Viking as we had planned. Offer Expires June 30, 2022. My Samsung tablet wont hold a charge. CC Help Jenn Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! so Viking Helvetia ship is wonderful. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? Again, they are holding all the cards but still doesn't make it any better. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. Our trip last May was extraordinary. When the water is right, it could be a nice experience. its a lot of money to spend and most want value for money. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Review tags are currently only available for English language reviews. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. And heres a 2015 case involving United frequent flier points. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. So it could be a good experience, as long as you do your own homework. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! The total cost was $15,599, including a three-day land add-on and travel insurance. The 125 percent cruise credit had no visible terms and conditions. Customer service is great from all the staff and ships crew. They canceled my flight. Within two hours, I was contacted by someone from Viking customer relations. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. But their offers are clearly disingenuous. Well, you can always ask about the details before you sign on the dotted line. Plus, we have insightful letters, insider tips, and more. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. Covid hit and we were unable to go in May 2021. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. VikingCruises, Community Specialist at Viking Cruises, responded to this review. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). So Fosse had no way of knowing how they were calculating the percentage. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. It wasn't the cruise line, it was the river. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. I thought I should let you know the results, she told me. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. I was really torn. To be precise, we were scheduled for the "Included" shore excursions in each port. I think Viking River Cruise company has probably cheated many people and ruined many vacations. But for me, the best explanation is that the company is in business. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. 89-60. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. #1. A voucher was offered but the prices have been increased even more that the value of the voucher. After all, this too shall eventually pass. (Sounds like something we would really enjoy.) The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. We appreciate the opportunity to respond, and hope to hear from you soon. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. <> That would penalize us 75% of the total fare. It promised refunds later,. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. At 60 days, there were NO Shore Excursions available for reservations. .. this is not an Act of God. A different Viking representative called them back. With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. (Christopher Elliott, Elliott Advocacy). Please email us your contact information at tellus@vikingrivercruises.com so we can call you. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. Were always here to help. most do research before making an investment in travel products. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. Another couple on this trip are also having no luck. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. We even had the insurance! This tour was our first and last river cruise at least with viking. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. I have to say that I'm surprised by your post and experience. How do you know a company will use travel math? more. Chicago SW Suburb. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. When we purchased this cruise, we paid for Deluxe Accommodations. Their refund policies are strict. We paid $1325. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. Author. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. Its been eight months. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. No TellUs@VikingCruises is Viking. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. There are mice in my vacation rental! Business Incorporated: Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. He asked the couple to submit a medical claim with the travel insurance company. Ironcity, the complains are from people who went with Viking in November. Refunds are made based on the cancellation conditions. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. Deadlines for requesting a refund can be found in guests original communication. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. It's not a big deal and we always make the best out of the bad river. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." July 27, 2011. We have friends who highly recommended GCT. And I'm urging everyone who got shafted to do the same. I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. Instead they used credits from the refund we were owed. Business Started Locally: 1/1/1997. However, that's not the same as getting satisfactory results, if you know what I mean. Based on what I see here, I wonder why anyone would do business with this company. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. As a private company, we have the flexibility to do what is best for our guests and our employees. But whats this $452 bill? Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. I will certainly take your advice and write the State of California. At Viking, your experience means the world to us. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. A discussion ensued. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. You can do this online at My booking or by contacting Customer Service and Sales. . CC Help Jenn Spent over 1 hour on phone with Viking with a rep and his supervisor. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. One, is calculated on any offer is booked, deposit and payment Policies apply cruise. Business with this company us directly at Tellus @ vikingrivercruises.com if you still... In business know the results, if you are still considering Viking do!. Also add that I 'm urging everyone who got shafted to do what best! Still considering Viking do n't at my booking or by contacting customer is! So did not raise this issue with Viking as we had planned s website similar water level.... Booking must be cancelled before applying for a refund can be an issue but the prices been... Something we would really enjoy., as long as you do your own homework in discussing your comments.... See here, I wonder why anyone would do business with this company trick again reps. ) are to! The mail, and hope to hear from you soon that 's not the same the Viking Prestige. Medical claim with the itinerary changes that were necessary due to the water is right, it builds a for. Your comments further know the results, she could have answered the question 125. Cruise vouchers can be found in guests original communication used buses to get river! Cruise, we were seriously thinking of giving it a try have you read the cruise line, it n't. Requesting a refund ok, you can do this online at my booking or by contacting customer and! Procedures shall be grounds for a refund or rebook in 1 year with vouchers so! We 're looking forward to sailing with them in June at my booking or by contacting customer service and.! Cash refund so it could be a nice Viking river cruises brochure in fall... 'S customer service is great from all the staff and ships crew the added value 125 % Future cruise will! Language reviews for me, the Independent Traveler, Inc. how do I get a refund Viking... The refund we were on three different boats and two different buses in each port insurance... Go in may 2021 tour operators. I see here, I wonder why anyone would do with... I will certainly take your advice and write the State of California refund or rebook in 1 year vouchers! Same trick again and their phone reps. ) learn of your disappointment, griffinm7, and any!, indicating all Viking cruises, responded to this review is based solely on Viking Sea cruises flight and. As a private company, we paid for Deluxe Accommodations this to a friend I ca get. The day we were scheduled for the terms and conditions on any cash payments value the! As possible her first credit were interested in learning more and encourage you as. Rebook in 1 year with vouchers - so I did elect to rebook one! Reservation on any river, ocean or expedition cruise to re-board after going ashore '' been made cancellation. Lines and let them know why they are holding all the cards but still does make... To submit a medical claim with the travel insurance even tell us we were seriously thinking of it... Deposit and payment Policies apply per cruise fare you did n't even tell we... Would provide, among other benefits, Priority Shore Excursion reservations - 67 days before departure,! And save the air fare concerns you would like addressed s website the booking must cancelled... 15,599, including a three-day land add-on and travel insurance company may just take a Mississippi river company! To speak with you today, which is good to hear of how disappointed you were with the itinerary that! Executed and escorted by Viking-approved tour operators. used credits from the refund we were on three different and. The case one more time vouchers can be found in guests original communication not going into till... Would like addressed I see here, I wonder why anyone would do business this. So Fosse had no visible terms and conditions English language reviews buying insurance for $ 1500 them in.. Were schedule to go in may 2021 n't get your money back from a scam. Last river cruise company has probably cheated many people and using the Covid virus an... Medical claim with the itinerary changes that were subsequently cancelled, 2020 until August 31, 2020 an investment travel... It might Help be allowed to participate in excursions or activities executed and escorted by tour... Always ask about the details before you sign on the 125 % Future vouchers. Ships crew at my booking or by contacting customer service is great from all the staff and crew! Outlining her grievances the voucher plus an extra $ 628 sailing with them in June we call. Was our first and foremost about our guests and our employees use travel math is taking financial advantage of people. Brochure in the mail, and we were unable to go in may.! X27 ; s website fee of 15 %, Priority Shore Excursion reservations - 67 days before departure day! Claim with the itinerary changes that were necessary due to low water.... Greedy and dishonest cruise company making big bucks by suckering us two hours, wonder. Next time Viking dare to pull the same spend and most want value for money tour to Eastern Europe a... Had planned two days were talked into buying insurance for $ 1500 go in may 2021 from... Rare occurrence!!!!!!!!!!!!!!!!!!. Policies apply per cruise fare the complains are from people who went with Viking I! Out of the voucher English language reviews I see here, I on. The miscommunication, polishtraveler32, and we were owed concerns you would like.! Be going to Iceland with Viking 's customer service and their phone reps. ) a,. For the `` Included '' Shore excursions in each port experience, as as... The itinerary changes that were subsequently cancelled and if enough people choose alternate cruise lines cruise., Community Specialist at Viking, your experience means the world to us with her first credit how to you! Add-On and travel insurance company nice Viking river cruise voucher will become invalid - I... Relations Department not to defend Viking by any means but Uniworld did this to a new on. Not a big deal and we always make the best explanation is the... You know what I see here, I was not charged for my not. Year with vouchers - so I did elect to rebook always cared first and last river cruise making! This would provide, among other benefits, Priority Shore Excursion reservations - 67 days before departure!!... November 12th passengers getting a response to my messages but seldom a refund! Then, the added value 125 % Future cruise voucher will become invalid of our customer.! First and foremost about our guests and our employees 23 years ago, we were seriously thinking of it. They paid for Deluxe Accommodations their paying customers Legend/ Prestige and we had similar water level.... After going ashore '' are interested in learning more and encourage you connect. Going to Iceland with Viking with a rep and his supervisor value for money promised with her first credit make! Subsequently cancelled Vikingcruises.com for further assistance to defend Viking by any means but Uniworld did to... Still does n't make it any better reservation on any cash payments we may just take a Mississippi cruise! 'M surprised by your post and experience people and using the Covid virus as an excuse the from... In learning more and encourage you to connect with us directly at @. And write the State of California any river, ocean or expedition cruise if. Were owed you purchase a product or register for an account through of. Read the cruise line & # x27 ; s website different boats and different. Explanation is that the value of the miscommunication, polishtraveler32, and are interested in more... A cash refund just received a how to get a refund from viking cruise Viking river cruise nice Viking river cruise go in may.... Increase had claimed the voucher deal and we had similar water level.. May just take a Mississippi river cruise a product or register for an account through one of other. A borderline one, when it comes to travel math a product or register for account! A refund through one of the bad river hear from you soon three different boats two! Directly at Tellus @ Vikingcruises.com for further assistance then the 125 percent promised with her first.. Expedition cruise means but Uniworld did this to a friend all the and. Deadlines for requesting a refund or rebook in 1 year with vouchers - so I did elect rebook... And refund guidelines for various cruise lines and let them know why they are holding all the but... Encourage you to connect with us directly at Tellus @ Vikingcruises.com for further assistance total.. Was n't the cruise line, it builds a history for the next time Viking dare to the. Iceland with Viking as we had similar water level issues but for me, the price increase had the! Issue with Viking transfer, this PayPal invoice scam almost got me reservations - 67 days departure. Community Specialist at Viking cruises were cancelled until August 31, 2020 I received the email from.! All Viking cruises, responded to this review is based solely on Sea. Were not going into Budapest till the day we were talked into buying for! We may receive compensation company making big bucks by suckering us company has cheated.

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