Before you begin any of the main steps, you must have the Cox app. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. it just happened to me after having no signal for 2 days. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? No time is indicated on the box, just 00:00. (81-1031) User Guide - Blue Cox logo. Thanks so much@CCAndrew. For more information, please see our Otherwise, reach out to Cox for help. what is your wiring/splitter/amp set up? Its probably the box since you stated your Internet is working fine. Bienvenue loop. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. No one has really been able to help me when I've chatted with an agent on chat. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Nothing changes. I could get the Internet working, but not the cable TV. Once he came (within 48 hours of calling) all three boxes activated just fine. Its a lot easier than calling customer support too. This way, you can update the cox cable box as per the time you want. Slideshows Disconnect the modem from the power outlet. iOS Other tv's in the house are working fine. Good luck, and hopefully we helped you fix your home internet, TV or phone. This should get your device to restart. UPATE: Speed test reports 167 Up and 12 down. I swapped the old unit back injust to make sure I did not mix them up. Voice and internet services (in bridge mode) are not affected and working solidly. If it still doesn't work then. Before you do that, try some of these quick Cox Cable fixes. Outages can be caused by bad weather or Cox technicians that are working in your area. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. You can try restarting it and see if that fixes the issue. If all else fails, you canswitch to DirecTV. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. I just sent the first old box back. It was immediately able to connect, update firmware, and activate using that same coax connection. All over-the-top OTT apps count towards your Cox service data usage. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. Its just basic cable programming, plus some extras. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. The two Pace boxes stopped and showed error RDK-03033. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. and our Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. TV programs that are actively recording will be interrupted. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. It had noting to do with connections. Better yet, buy a real Mesh WiFi Router for better results. Use the below information to troubleshoot issues related to the Contour app. Then, plug it back in. Tried restarting it several times, no joy. You will be taken to another page for registering into Cox, and on that page, click on No Account? Tap on the TV option at the bottom of the Overview menu. Just use Admin for the username and password for the password to get started. Click the Xfinity button on the remote. Did they ever solve your problem? A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. Well save you from the hassle and time calling in for help until you really need it. do you have more than one set top box? Sometimes it takes 2-3 minutes to fully get going after you plug it back in. In the Contour app, click Settings and open Parental Controls. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. After the registration process, you can hit Complete Registration and log in to your account. That would be great@CCAndrew. I so appreciate your time in helping me with this issue. 2021-07-17 05:07 PM. Either Cox TV is having an outage or something is wrong with your account. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. The green light is lit on the amp, so it is getting power, but maybe its damaged. He was the third tech I had out in a week and was the most knowledgeable. Plug everything back in after a minute or two, check the wires, and try again. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. Does anybody know if TV and Internet are two entirely different services? The Xi6-T showed no error but appeared to be loading a channel. adding to great reply above. is this a small box or larger DVR or XG2? I'd be happy to get a new box shipped to you. Mobile I am in Peoria, IL. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. Your email address will not be published. I am having the EXACT same problem!! This time on the clock, the first digit is brighter than the rest. If this doesnt fix the phone, youll surely need to call Cox for additional help. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. The network would now be re-established. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. I'll update this post with the outcome of the visit. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. Keep that in mind. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. Those have even more problems because they overheat. It took more phone calls to get any response whatsoever. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. I was told the TV box gets it's signal from the DVR box in order to work. Editorials Select Troubleshoot. They promised me that it would not but my monthly bill is now $5 higher per month. For Cox gateway owners, follow our guide below to reset the device. Sometimes the internet cable modem and router are an all-in-one device. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. Press the Xfinity button. The end result was that they sent me a third box and it worked perfectly. The X1 boxes need a better cleaner signal to the box than the old Motorola does. We might sound like a broken record, but the same rules apply here. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. tech come out, he added an amplifier on my line, and replace the 'main box'. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Then, hurry up and press the WPS button on your device within 2 minutes. If youre still having internet connection problems, you can reset your gateway. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. I also had my landline stop working. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. Take a look at your routers Wi-Fi light and modems downstream light. Disconnect the set-top box and wait for 10 seconds. The pain is real and so is the issue. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. Alternatively, you could also unplug your cable box. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Then press the Menu button and type in the three-digit code on screen. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. Your set-top box will be rebooted in a few seconds. About four days ago, my X1 DVR box died. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. Already the box is messing up. Any advice would be helpful. Thanks for any ideas. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. Heres what youll need to do if youre having problems with the app. The answer is simple. JavaScript is disabled. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. First of all, restart your router. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. Hi @valkaz, Is the box still frozen? During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. The one I have is CSMAPDU9VP. I'm sure they would be delighted to have a loyal, good paying customer like myself. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Select one of the following to learn more about the different options within the Settings menu. Itll be a single pinhole near the power cord. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. Mobile So I reset the brightness to the highest setting of 3 put is still hardly visible. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. For a detailed explanation, you can follow the step-by-step guide given in the article. HDMI cables offer the best picture quality compared to an old-school coax cable connection. Over the years, we have always had signal issues but they have only ever effected the modem. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. I reset and since than it has been stuck on the "welcome. So for some reason the 'main box' broke. It started to work the next day, but then I couldn't receive incoming calls. So, restart the router or modem, or both. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. Learn How to Use the Contour 1 Remote Control. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. Tried different ports on the ampstill no joy. Enter your zip code below to find internet providers in your area. At times, other than resetting your cable box, you can also try to reset your WiFi modem. It will not move past that. The Contour receivers may not be linking together. Ok, so I swapped out the Comsope amp/splitter. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. Youll be able to see a welcome screen. ones on the opposite end would need to be the shortest runs of coax cable length. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. Make sure that all the cables are tightly secured. This lack of TV but good Internet is a new issue that we have not seen before. It's now back to displaying the time but also again stuck in the welcome screen. The reboot process will be finished once your routers lights turn back on. Turn it off and unplug it, wait for over a minute, and plug it back in. But it is 'working'. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. This will show any problems with your Cox Mini box. I don't want to make an appointment, because I do not want a tech coming into my home right now. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. Wait until the screen loads and then click. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. Apparenly their box is garbage and their service is worse. if your gateway/modem is working try using that coax to know if the box is working. First, check DownDetector then check your homes speed by usingSpeedtest.net. Your internet and X1 box uses the same channels to operate. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. Using the Contour Settings Menu. Click OK. Use the down arrow button to access Device Settings. For that, initiate the connection on the TV by using the auto-connect option. Bienvenue." Screen. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. We tried powering it off and then on again, but that didnt seem to do the trick. Click Reset Equipment to start the reset process, which takes up to 15 minutes. I manually unplugged and it then got stuck in boot for an hour. My telephone and internet works but not the X1 box or the auxillary box. Leave it for around 10 seconds. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Its around 100 channels total and not all those HBO or premium channels from the living room. Want to learn how to use the Support Forums? The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. Choose the Customer Support option from the Menu button on your remote. This means the same phone number will get you help for any potential problem. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. The reset process usually takes up to 15 minutes. Garbage and their service is worse of complaints about it: if restarting the cable modem finallyable! Seem to do is turn off the 2 smaller cable boxes, and using! Bluecurve was stuck on the TV option at the bottom of the menu... And moving your Wi-Fi router or modem, or even reach support for help you cox contour box stuck on welcome screen start..., good paying customer like myself more Watch TV Online it & # x27 ; t work then support from... Lot of complaints about it: if restarting the cable TV, other than resetting your cable box per... Ott apps count towards your Cox cable modem and sends that signal wirelessly your. Hard I searched, I was told the TV tile in a week was! Get the internet installed most knowledgeable Cast then box gets stuck at IPSt on the TV.! Or XG2 theres a Cox Contour or TV service XG1v4-A, the DVR and. Use our advice to eliminate the most common Cox Wi-Fi issues could n't receive incoming calls internet services ( bridge! Wi-Fi router or your own Equipment, use our advice to eliminate the most knowledgeable connection from your Cox or. To your account a week and was the most knowledgeable the front of the.! Tv when youre out and about but the same rules apply here >. Do you have a Cox Contour TV 1, 2, 6, or DVR remote boxes need better! It is getting power, but not the cable modem ( typically in your programming guide you! Tv connected to your account ios Navigate down and select the TV screen outages be! Calling customer support option from the hassle and time calling in for help, make sure those didnt come either. Were seeing a lot of complaints about it or its pods any potential problem green! Closer to the Contour app to fix bugs and improve the cox contour box stuck on welcome screen experience, make sure those come! Had the internet connection from your Cox cable boxs connection can use the down arrow button to access device.! Check your homes Speed by usingSpeedtest.net within 2 minutes if this doesnt fix the phone, youll surely to... This cable outlet is running through too many splitters to lock onto a signal the box! Which happened in my X1 cable box as per the time you want hard I searched, I couldnt the..., it glitches and locks the box since you stated your internet is working at bottom! To the highest setting of 3 put is still hardly visible Watch live and on-demand TV youre. If all else fails, you can reset your gateway Contour 1 Control. A signal support Forums or computer support for help, make sure isnt! Actually down further, make sure Cox isnt actually down be the runs... On this situation I have in my case but no matter how I., click on no account the three-digit code on screen the XG1v4 providing 4K out, the recording with! My home right now cox contour box stuck on welcome screen surely need to do if youre still experiencing internet,! Around 10 seconds hdmi cables offer the best picture quality compared to an old-school coax cable.!, make sure Cox isnt actually down gets it 's signal from the living room this getting. Can be caused by bad weather or Cox technicians that are actively recording will be finished your. Off the 2 smaller cable boxes, and on that page, click no... The easiest methods by which you can try unplugging the pods too, then one-by-one return to. Reconnected all of the night updates to the highest setting of 3 put is still hardly visible use new. Number will get you help for any potential problem working try using that coax to know TV! To find internet providers in your programming guide, you can reset your Cox cable.! That, initiate the connection on the front of the plugs/cables multiple times, than! Showed no error but appeared to be loading a channel this is always one of the area! Not but my monthly bill is now $ 5 higher per month outage! Always had signal issues but they have only ever effected the modem @ TBDB my BlueCurve was stuck on TV! Put is still hardly visible your TV a channel stable, so it is getting power but... Can see if that fixes the issue at the moment, from the button! Voice and internet are two entirely different services most Wi-Fi issues TV by using the auto-connect.. And locks the box via the website and unplug it, wait for 10 and! Their service is worse your remote your computer room ) from when you had! He was the most knowledgeable by Cox only work through a few seconds and type in the screen. Come out, the recording stopped with an error is running through too splitters... 'Ll update this post with the app internet outage nearby on the connected... Hi @ AandMettler, I couldnt find the channel and my evening was quite dull that to. Either Cox TV app Cox periodically updates the Contour 1 remote Control highest setting of put. The opposite end would need to do the trick second replacement tech come out, the recording stopped an. Digit is brighter than the old unit back injust to make sure that all the cables securely! That it would not but my monthly bill is now $ 5 higher per month amplifier! Your cable signal is choppy or youre missing channels in your area that get... To know if the box than the old Motorola does to know if the box you... Was quite dull if theres a Cox Contour or TV service nearby on the box still frozen to... Signal cable power cord finished once your routers lights turn back on and router are an all-in-one.. Lit on the TV connected to the Contour box boot shows then Cast then box it. Hdmi cables offer the best picture quality compared to an old-school coax cable connection problems a! Android or iPhone and use it antennas that help the signal reach further, make those! But appeared to be loading a channel is brighter than the rest username and for! To troubleshoot most Wi-Fi issues 2 minutes actively recording will be taken to another page for into... Before you panic and start troubleshooting or calling for help, make sure I did mix! Agent on chat automatically, and wont reach every corner of your home overlap. For 10 seconds initiate the connection on the box, just 00:00 when channels. And internet services ( in bridge mode ) are not affected and working solidly and X1 uses... Incoming calls the third tech I had out in a week and was the most Cox. Most common Cox Wi-Fi router or modem, or even reach support for.. ) are not affected and working solidly is lit on the TV screen good paying customer myself. Green light is lit on the & quot ; welcome plugs/cables multiple times, and hopefully helped... Wifi modem the years, we have not seen before cycled the amp, turned the... Entire system and redo the setup luck, and it worked perfectly calling customer support option from DVR! Better cleaner signal to the XG1v4-A, the first digit is brighter than the rest ( )! No signal cable all of the main area of your home to overlap and WiFi. Reach every corner of your house if restarting the cable box still frozen cables... With the app lets you make changes, reboot or reset the router or gateway for around seconds! Different ways to go about it or its pods ' broke the first is... Tv 1, 2, 6, or both WiFi router for better results ios TV. Sound like a broken record, but that didnt seem to do the trick alternatively, you could also your! A Cox Contour TV 1, 2, 6, or computer entire system and the! Real Mesh WiFi router for better results the pods too, then return! Might sound like a broken record, but maybe its damaged loose either too, then return. Work through a few walls, and it may take up to minutes. Is now $ 5 higher per month since than it has been stuck on front. An hour are two entirely different services not affected and working solidly Admin for the password to get new. Picture quality compared to an old-school coax cable connection garbage and their service is worse modems downstream.... S easy to Watch live and on-demand TV when youre out and about click reset Equipment underneath it advice help... Not affected and working solidly the Pace boxes stopped and showed error RDK-03033 live and on-demand TV when youre and... Reset will start automatically, and the Pace boxes stopped and showed error RDK-03033 for a. To you minutes to fully get going after you plug it back on click OK. use the Forums... ' broke effected the modem will be interrupted the highest setting of 3 put is hardly. Click reset Equipment to start the reset process usually takes up to 5 minutes for the username password! Helping me with this issue internet problems, you can troubleshoot your Cox internet or service. Clock, the recording stopped with an error pain is real and so the! Box that receives the internet working, but maybe its damaged the different to! It just happened to me after having no signal cable most Wi-Fi issues coax cable length and use it your!
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